About the Role:

A dedicated and professional Exams Administrator is sought to join the team. The successful candidate will provide a courteous and knowledgeable service for the Exams function, supporting enquiries from both staff and students. This role involves processing student examination entries, inputting data into the Management Information System (MIS), administrating student concessions, and assisting with the organisation and record-keeping of online and paper-based examinations.

Key Responsibilities:

• Provide professional, courteous, and knowledgeable service for the Exams function.
• Support enquiries from staff and students regarding exams.
• Process student examination entries and input data into the MIS system.
• Administer and maintain student concession files accurately.
• Assist with the organisation of all online and paper-based examinations.
• Plan and book Exam Invigilators.
• Ensure all necessary evidence is available in exam files.
• Assist in planning and executing large exam sessions for “National” exams.
• Handle all full and part-time Further Education exams enquiries in accordance with procedures and Service Standards.
• Dispatch accurate and full information to students in line with Service Standards.
• Process student registrations, claims, certificates, and enter details onto the MIS system.
• Maintain up-to-date knowledge of the course criteria offered.
• Ensure examination entries are processed to meet internal and external deadlines.
• Update the MIS system when results are received.
• Understand and adhere to the regulations and changing requirements of the examining boards used.
• Convey examination results and certificates to students and trainees with associated administrative recording.
• Collect, process, and record fees and payments as required.
• Maintain complete and accurate student files and records, both manual and computerised.
• Promote and adhere to Safeguarding and Health & Safety Policies and Procedures.
• Manage student conduct in accordance with policies.
• Promote the welfare of young people and vulnerable groups in all aspects of life.
• Actively promote and commit to best practice in equity, diversity, and inclusion.
• Contribute to and demonstrate the positive promotion and role modelling of core values, generic competencies, and professional behaviours expected of all staff.
• Undertake any other duties as required, commensurate with the post.

Qualifications and Experience:

• Previous experience in an administrative role, preferably within an educational setting.
• Strong organisational and record-keeping skills.
• Excellent communication and interpersonal skills.
• Proficiency in using Management Information Systems (MIS) and other relevant software.
• Knowledge of examination processes and regulations is desirable.

If you are interested in this role please apply for a confidential chat with one of our consultants.

Protocol are proud to be Disability Confident Committed. We are happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know

About Protocol

Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first. We’re more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone. Whatever your career goals, we’ve got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs

The legal bit…

Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.