Senior Account Manager

Are you an adept relationship builder with a knack for managing client accounts?

The Protocol Group, a market-leading recruitment agency specialising in the education sector, is seeking a dedicated Senior Account Manager to join the team.

This exciting role will be based onsite at a respected Further Education College in West London, offering a unique opportunity to strengthen existing partnerships and drive business growth through exceptional account management.

About Us:

The Protocol Group is not just your average recruitment agency. We’re a passionate bunch dedicated to linking incredible talent with educational institutions. With years of experience, we’ve built our name on trust, integrity, and unmatched service. Now, we’re looking for someone like you to join our team and take our client relationships to the next level.

Your role in a nutshell:

As a Senior Account Manager, you will be the primary point of contact between The Protocol Group and our FE College client in West London. Your primary focus will be building new and nurturing/ expanding existing relationships, ensuring client satisfaction, and maximizing account potential.

Rather than recruitment duties, you will concentrate on strategic account management, fostering strong partnerships, and identifying growth opportunities within the College.

Key Responsibilities:

  • Build and maintain strong, trusting relationships with key stakeholders at the FE College
  • Understand the College’s objectives and challenges, and strategically align Protocol’s services to meet their needs.
  • Act as a trusted advisor, offering insights and solutions to enhance the College’s recruitment strategies and processes.
  • Collaborate with internal teams to ensure seamless service delivery and exceed client expectations.
  • Identify opportunities for account expansion and upselling additional services where appropriate.
  • Managerial responsibilities for the account coordinators and compliance officers
  • Generation and understanding of MI data


  • Proven experience in a client-facing role, demonstrating strong account management skills.
  • Exceptional communication, negotiation, and interpersonal abilities.
  • Strategic thinking with a focus on long-term relationship building and client retention.
  • Ability to understand client needs and effectively position solutions to address them.
  • Self-motivated, results-oriented, and passionate about delivering outstanding client service.

If you’re a proactive individual with a strong background in account management and a passion for client satisfaction, we’d love to hear from you!

This role presents an exciting opportunity to make a significant impact and be part of a supportive and dynamic team at Protocol.

To apply for this role, please email your CV to or call 0115 977 5555!

Get in touch with us today!

Ready to start your journey with The Protocol Group?


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